Submitting electronic and / or paper claims to both primary and secondary insurance carriers.
Monthly Cash Statements.
Soft Collections after cash balance exceeds 120 days past due should be changed to: Soft Collections after cash balance exceeds 70 days past due.
Mail out a series of three collection letters.
Make 3 phone calls to patients who do not respond to collection letter.
Refer all remaining balances to client for analysis.
Entering practice information into software program, to include lists of all insurance carriers, fee schedules, ICD-10 and CPT-4 codes.
Accurate ICD-10 and CPT coding of your services, Follow up on claims at 31 days. Appeals and Denials
We will follow insurance guidelines for all appeals and pursue all avenues to receive payments. If the appeal process has been exhausted, we will forward the information back to the client for review and analysis
Posting of payments received from insurance companies and patients. An in-house pre-collection unit, Insurance Verifications.